Karlsruhe School of Services (KSOS)

Service Innovation


ICT developments are rapidly creating new options for interactive and individualized service solutions co-created between several partners. Prevailing “closed” product innovation approaches often prove inadequate in service systems that are combining the innovation power of different economic actors within and across organisations.

In particular, new service-type offerings need to be developed in close cooperation with or even led by customers and business partners and often entail project-type cooperation during delivery, e.g. in operating or availability models.

This frequently entails organisational and cultural change. Multifaceted research topics arise such as the application of user-driven and collaborative innovation, the handling of intellectual property rights, and the transformation of organisations towards service-oriented business models