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Prof. Dr. Gerhard Satzger

Group: Service Innovation
Phone: +49 721 608 45758
Fax: +49 721 608 45655
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Brief CV


Dr. Gerhard Satzger has obtained a diploma in Business Engineering from the University of Karlsruhe and an MBA from Oregon State University/USA. In 1993, he completed a Ph.D. program at the University of Giessen, before he earned his “Habilitation” from the University of Augsburg based on his work on „Capital Intensive Services in Global Markets“.


In 1989, Dr. Satzger joined IBM and initially held several consulting and financial management positions. Later, he spent time as assistant professor at the University of Augsburg before returning to IBM Germany as head of controlling in 1998. From 2001 to 2002 he ran the central planning group for IBM Europe/Middle East/Africa, based in Paris. From 2003 onwards, he was CFO of Global Technology Services in Germany - IBM's business unit that includes the IT outsourcing business as well as technical infrastructure projects. In 2008, Dr. Satzger co-founded the Karlsruhe Service Research Institute, a joint institution of IBM and the University of Karlsruhe, and until 2011 led its research group “Service Innovation & Management”.

Dr. Gerhard Satzger is Director Business Performance Services Europe at IBM and Honorary Professor at the KIT. In 2008, he co-founded the Karlsruhe Service Research Institute and until mid-2011 led its research group „Service Innovation & Management“. His research interests are the development and management of IT-based and IT-supported services.


In August 2011, he was appointed Director of Business Performance Services Europe in IBM where he manages global transformation projects relying on Advanced Business Analytics methods.



More information on the Institute's website